ADA Complaint Reporting Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA").  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by Orange County.  The County's Personnel Policy governs employment-related complaints of disability discrimination. 

A complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint shall be made available for persons with disabilities upon request.

The complaint should be submitted in writing by the grievant and/or his/her designee as soon as possible but no later than sixty (60) calendar days after the alleged violation to:

Annette Moore, ADA Coordinator

Orange County Attorney’s Office

Post Office Box 8181

Hillsborough, NC 27278

(919) 245-2487

human_relations@orangecountync.gov.

Within 15 calendar days after receipt of the complaint, ADA Coordinator or her designee will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting, the ADA Coordinator or herdesignee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of theOrange Countyand offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the County Manager or her designee.

Within 15 calendar days after receipt of the appeal, the County Manager or her] designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the County Manager or her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by  ADA Coordinator or her designee, appeals to the County Manager or her designee, will be retained by the Orange County for at least three years.