Medicare Assistance

Medicare’s Open Enrollment Period is October 15 – December 7.  Many seniors can save money by switching plans – sometimes as much as $500 or even more. 

All appointments at Orange County locations during Open Enrollment have been filled. Please review the options below:

Call us at 919-245-4274 and press 1 to make an appointment.  Leave us your name, phone number and preferred location (Chapel Hill or Hillsborough) and we will add you to the waiting list.  If we have cancellations, we will call those on the list in the order they were received.

You may also call the NC Department of Insurance for assistance over the phone:  1-855-408-1212, 8 am - 5 pm, Monday - Friday through December 7th.

If one of the following situations applies to you, you can make an appointment after December 7th:

  • You will be 65 after December 2 and want to learn more about enrolling in Medicare or your Medicare options
  • You are enrolled in Medicare’s Extra Help program or have Medicare and Medicaid
  • You are interested in discussing Medicare Supplement Plans.  Your insurance card will say “Supplement’. You can change these plans at any time of the year
  • You have a Medicare Advantage Plan and want to explore changing to a different Medicare Advantage Plan.  Your insurance card will say “HMO” or “PPO”.  You can change Medicare Advantage Plans one time between January 1 and March 31

The Seniors’ Health Insurance Information Program (SHIIP) provides free, unbiased education and assistance with Medicare. We can help you understand when and how to enroll, how to choose between the different Medicare options, and how to read your Medicare statements. We offer regular classes at both Senior Centers and the public libraries in Chapel Hill and Hillsborough. Or, you may choose to meet one-on-one with a Certified SHIIP Counselor to discuss your specific needs. 

Book Now Form Website


Appointments with Certified Counselors are available at the Passmore Center and the Seymour Center. You can schedule your appointment online now, or call us at 919-245-4274.

ACA/Obamacare Assistance

We also offer a limited number of Affordable Care Act (ACA or Obamacare) counseling appointments for adults age 55 to 64. To Schedule an appointment for ACA/Obamacare assistance, please call us at 919-245-4240.