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1. What do we need from you?
2. What do we provide?

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1. What is tethering?
2. What are the restrictions of the new ordinance amendment?
3. What exceptions are included in the amendment?
4. How long do people who currently tether have to make changes?
5. Will the ordinance changes affect me if I live inside a township in Orange County?
6. What resources are available for those wanting to switch from tethering to another means of confinement?
7. Why did the BOCC consider tethering restrictions?
8. What are the reasons for these changes?
9. Why tethering? Can't dogs be neglected and abused in kennels as well?
10. How does the adoption of this ordinance affect County resources?
11. Where can I find additional information and copies of background documents?

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1. What are the office hours for the AMS Department?
2. Who do I contact to report a County vehicle being operated in an unsafe manner?
3. Who provides trash pick-up in unincorporated areas of Orange County?
4. I am a contractor who would like to provide my services to Asset Management Services, what do I do?
5. Who do I contact to ask a question about or report a problem with my water, sewer, natural gas or electricity services?
6. Who do I call about my street sign in unincorporated Orange County?

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1. I am registered unaffiliated, may I vote in a Primary Election?
2. When is the deadline to register to vote in an election?
3. When are the polls open?
4. How do I know where to vote?
5. I drive by a polling place on my way to work. Can I just vote there?
6. If my citizenship rights are restored, do I have to prove it or apply in any special way?
7. Can people who will be 18 by Election Day register and vote in the primaries as well as the general election?
8. What are the rules for residency if I still have stuff at my parents' or some other previous address?
9. Can I do any part of registering on-line?
10. What do I do if I go to the wrong polling place and don't have time to go to the right one?
11. What do I do if they can't find me on the registration book and I'm sure I've registered?
12. What if my name or address has been entered incorrectly on the registration rolls?
13. Unaffiliated voters can vote in any Party primary, right?
14. If I am Unaffiliated, does it matter if I choose a different party from the last time I voted?
15. Do I have to re-register to change my party affiliation?
16. If, for any reason, I'm told I can't vote and I believe I have registered properly, what do I do?
17. What is a Provisional Voter?
18. When will the early voting sites open?
19. If I want to vote absentee by mail, when is the deadline to get in my request?
20. Can I apply for an absentee ballot for my child away at college if s/he is registered to vote here?
21. Can someone else bring in an absentee ballot for the voter who is out of town?
22. If I am guardian to a person who is mentally disabled, can I vote for him or her the way I know s/he would want to vote?
23. If I am in the military or live overseas, how do I vote absentee?
24. Can I find out online how I can vote absentee?
25. Will the voter registration form be available in Braille or other languages?
26. Can I go to the DMV (Department of Motor Vehicles) office to register to vote?
27. If a voter is physically disabled, can they ask someone to help them mark their ballot?
28. How do I become a high school Student Election Assistant on Election Day?

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1. Who is eligible?
2. What services are offered?
3. What if cancer is found?

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1. Who must file campaign reports?
2. What forms are to be filed?
3. Where can these forms be obtained?
4. How should forms be filed?

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1. How does the Care Coordination for Children Program help families?
2. What are typical family concerns for child served by the program?
3. What is the cost?

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1. What is a Well Child Check-up?
2. When should my child have a Well Child Check-up?

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1. What is the Orange County Community Giving Fund?
2. Will Donations Made to the Fund Supplant Money in the County's Annual Budget?
3. What County-Sponsored Projects can I Support with my Donations?
4. How Does the Fund Receive Donations?
5. Are the Donations Made to the Fund Tax Deductible?
6. How Can I Learn More About the Fund?

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1. What prompted this amendment?
2. Isn't this just an attempt to ban a specific type of flag?
3. If adopted, where will proposed restrictions be enforced?
4. What changes did the BOCC approve on May 15?
5. What about flags that have already been erected within the County?
6. What about flagpoles?
7. Can a flag be mounted on a structure?
8. If I cannot meet established setbacks, does this mean I cannot erect a flagpole?
9. Does a flag painted on a structure have to meet established size limits?
10. How will the County document existing flags?

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1. Why does Orange County need a new detention center?
2. What progress has been made regarding the Northern Campus since the County acquired the properties in April, 2018?
3. Why does Orange County need a new Environment and Agricultural center?
4. Aren’t there other sites you could use?
5. Why is the Highway 70 site the best location?
6. What is a Construction Manager at Risk (CMAR)?
7. What will happen to the current facility?
8. What is ETJ?
9. What is the Comprehensive Plan?
10. What Hillsborough land-use ordinance provisions are being requested to be amended by Orange County for the County Northern Campus?
11. If the county acquires the properties for the Northern Campus uses, would the properties be annexed into Hillsborough?
12. What are the criteria used in site selection and evaluation for the Orange County North Campus?
13. What kind of due diligence did the county perform on the site?

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1. How can I receive current information about the storm?
2. How can I report a service outage?
3. How do I sign up for the special needs registry?
4. What do I do if I come across a downed tree in the roadway?
5. If I have a tree fall on my house, who do I call?
6. I have a lot of food in my freezer. What should I do?
7. How can I report damage to the county?

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1. Who may vote early?
2. How do I vote early?
3. When does early voting begin?

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1. What should I do in case of fire?
2. What happens when I call 911?
3. What does HazMat mean?
4. How do smoke detectors work?
5. What should I do if I am told to evacuate?
6. What supplies do I need to keep on hand for the first 72-hour survival?
7. Can my pet be brought to the shelter with me?
8. Where can I get food and/or water?
9. How will I know which roads are impassable?
10. What is the difference between a watch and a warning?
11. How can I find out if my home is in a flood plain and what does that mean?
12. How long will my frozen food last after a power outage?
13. What should I do if I'm told to shelter in place?
14. Who do I contact about a bill for Emergency Medical Services?
15. What number should I give my alarm company for burglar/fire alarm activations?

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1. What are the benefits of starting a CERT?
2. What will I learn?
3. When is the next training and how do I register?
4. What additional training is offered?
5. Is there a fee?

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1. 1. What is the New Capital Loan Program available for Nonprofit/Outside Agencies?
2. 2. What is the County’s Capital Funding Policy for Nonprofits?
3. 3. What is the timeline for applying for a County capital loan?
4. 4. Do I need to be a currently County funded Nonprofit (Outside Agency) to qualify for this new Capital Loan program?
5. 5. What are the other loan eligibility criteria?
6. 6. What is reviewed in the Financial Capacity Review?
7. 7. Does the Capital Loan Program only apply to building/renovation expenses?
8. 8. What is the minimum and maximum allowable amount for loan applications?
9. 9. How many loan requests may an agency submit in the same fiscal year?
10. 10. How many loan applications can an agency have open at one-time meaning can loans overlap – or is there a maximum number of loans an agency can have open?
11. 11. Our agency is located outside of Orange County but we serve Orange County residents – do I qualify for the Capital Loan Program?
12. 12. What are the required financial documents for a capital loan request?
13. 13. What are the payoff terms?
14. 14. Who should I contact if I have any questions regarding the Capital Loan Program?

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1. What is the total Orange County Sales Tax rate?
2. Is Food Exempt from Sales Tax?
3. How are sales tax revenues distributed within the county?
4. Are remote sellers required to collect sales and use tax on sales made via the Internet?
5. Who is considered a remote seller?
6. When making a sale, does the merchant collect tax for the state that you are located in or the state where the customer is located?
7. How do merchants determine where the sale occurred?
8. Is this a new tax?
9. What is Nexus in North Carolina?

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1. What is Health and Behavioral Intervention Program (HBI)?
2. Who provides the counseling?
3. Where is the service provided?
4. What does this cost?
5. How often would we meet?
6. How can I receive this service?
7. How can I obtain more information about this program?
8. How can I obtain more information about this program?

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1. What is anthrax?
2. What’s the difference between exposure and infection?
3. How will I know if I need to be tested or need any treatment?
4. Is anthrax contagious?

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1. How do I know if there are bed bugs in my house or apartment?
2. What should I do if I think bed bugs are in my home?
3. What should tenants do if they live in a property that has bed bugs?
4. Can bed bugs make me sick?

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1. What is betel nut?
2. How is betel nut used?

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1. How many times per year is a childcare inspection done?
2. Does the Health Department issue permits for daycare centers?
3. Are grades posted in a daycare?
4. What do I need to do if I am planning to open a childcare center?
5. What are the conditions that require a daycare license?

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1. What is E. coli?
2. How can I tell if I have an E. coli infection?
3. Is E. coli infection dangerous?
4. How is E. coli spread?
5. What can I do to protect myself and my family from E. coli?

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1. What is gastroenteritis?
2. What are the risk factors for gastroenteritis?
3. How does the virus spread?
4. What are the symptoms?
5. How can I prevent illness?

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1. Why is food safety important?
2. What are good temperature controls?
3. How can I keep things clean?
4. How should I handle food?

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1. How often are hotels and motels inspected?
2. Is the food at the continental breakfast regulated?
3. Are pets allowed in hotel rooms?

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1. What kinds of facilities are inspected by the Health Department?

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1. What is MRSA?
2. How are MRSA infections spread?
3. How can MRSA infections be treated?

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1. What does the food code say about wild foraged mushrooms?
2. Why use an approved mushroom expert?
3. How do experts prove their credentials to the health department?
4. How will wild mushrooms be traced for food service establishments?
5. What wild foraged mushroom species will be allowed in North Carolina restaurants?
6. Are there other resources available?

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1. What is rabies?
2. How is rabies spread?
3. How can I protect my pet?
4. What about bats and rabies?
5. Who needs treatment to prevent rabies disease?

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1. What is radon?
2. Where is radon found?
3. How does radon get into my house?
4. What are the health effects of radon?
5. How is radon measured?
6. Where can I get the air and water testing kits?
7. What can be done if my home has elevated levels of radon?

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1. Who is eligible for refugee health services?
2. What refugee health services are provided by the Health Department?
3. Do these services cost money?
4. How do I make an appointment or get more information?

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1. Who do I contact for concerns about treatment of residents at a home?
2. Who do I contact for concerns about cleanliness and sanitation at a home?
3. Who inspects hospitals?

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1. What kinds of inspections are done at the school?
2. How many times per year is a school building inspected?
3. What types of schools are inspected?

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1. What is grey water?
2. Can I use grey water to water plants at my home?
3. How often do I need to pump out my septic tank?
4. When should I have my septic system inspected?
5. How long should a septic system last?
6. What do I need to do to maintain my septic system?
7. What permits are needed in order to build a house?
8. What if I have an existing house that I want to replace or add on to?
9. How long is my permit good for?
10. What is a perc Test?
11. What is a conventional septic system?
12. What size does a septic system need to be?
13. Why do septic systems fail?
14. What is a repair area?
15. What kind of trees can I plant near the septic system?
16. How can I find out where my septic system is?

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1. What kind of swimming pools are inspected?
2. How many times per year is a pool inspected?
3. Are bathers required to use the shower before going in to the pool?
4. How do I know that a pool is protected from suction hazards?
5. Is it safe to swim in a pool with cloudy water?
6. Does the pool grade have to be posted?
7. How often are pool chemicals checked during the day?

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1. How often is a tattoo artist inspected?
2. Who issues permits for tattoo artists?

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1. Do I need to get a permit to drill a well or repair my existing well?
2. What inspections from the Health Department are required for my well?
3. What do I need to do to maintain my well?
4. When does a well need to be abandoned and why?
5. How can I test the quality of my private drinking water supply?
6. What is a bacteria test and what does it tell me?
7. What do I do if bacteria are found in my well?
8. What happens if the bacteria return after chlorination?
9. How often do I need to disinfect (chlorinate) my well?
10. How often should I have my well tested?
11. My well has a terrible rotten egg (sulfur) smell. What do I do?
12. I am having problems with the quality of my water (cloudy, red, black, or brown colored, green staining, etc). Where can I find help?
13. Do I need to get my water tested for pesticides or petroleum products (VOC)?

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1. What is West Nile Virus?
2. How is West Nile Virus Spread?
3. What are the symptoms of West Nile Virus?
4. What other diseases do mosquitoes in North Carolina carry?
5. How can I protect myself?

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1. What is pertussis?
2. Who is most at risk for pertussis?
3. What are the symptoms of pertussis?
4. How do I protect my baby from pertussis?
5. Why is TdaP for new mothers important?
6. How do I get help for my child?

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1. How do I apply for a position?
2. How can I get a listing of the current openings?
3. What is the application process?
4. What benefits does Orange County offer?
5. Is there a waiting list for positions that you do not have posted on the Job Opportunities list?
6. Can I submit a paper application instead of applying online?

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1. How do I sign up for the Orange County Broadband Initiative?
2. How can the public get assistance with the Orange County website?
3. How can the public obtain information about current events?
4. How can vendors alert Information Technologies to new products and technologies?
5. What information is considered public record?
6. How can the public obtain copies of public information?

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1. Who can check out a Book Club Kit?
2. Can I place a hold on a Book Club Kit?
3. What is the difference between a Book Club Kit and a Book Club Kit+?
4. Where do I pick up a kit?
5. May I check out just one book from the kit?
6. What is the checkout period for a Book Club Kit or Book Club Kit+?
7. Is there a fee if a kit is returned late?
8. What if a book club kit is returned with missing/damaged copies of the title?
9. Can kits be guaranteed for a specific date?
10. Are reader's guides available with each kit?

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1. How can I check out a Kindle?
2. How long can I keep the Kindle?
3. Can I place a hold request on a Kindle?
4. Can I download eBooks to the Kindle?
5. Are there late fees?
6. Can I return the Kindle in the book drop?
7. Where do I return the Kindle?
8. What if the Kindle is lost, damaged, or stolen while I have it checked out?
9. Where can I find information on how to use the Kindle?

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1. Why build a new library in Carrboro?

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1. What’s the Teen Advisory Board?
2. How does TAB work?
3. What types of things does TAB do?
4. What are the benefits of joining TAB?
5. How do I join TAB?
6. Who do I contact if I have questions about the TAB?

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1. Who can check out a hotspot?
2. How do I check out a hotspot?
3. How long can I keep a hotspot from the library?
4. Can I reserve a hotspot?
5. How do I return a hotspot?
6. Can I use the library’s hotspot to send / receive text messages?
7. How do I renew a hotspot?
8. Does it cost to borrow a hotspot?
9. Can I take the hotspot outside of the United States?
10. What information about my Internet usage, if any, is tracked by the library or the service provider?
11. The hotspot prompted me to update the software. Should I do that?
12. The hotspot displayed a message that said "Data Limit Reached." What do I do?
13. Where can I find additional information about Wi-fi To Go?

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1. How much does it cost to ride OCPT routes?
2. I receive Medicaid, how do I schedule a trip?
3. How do I know if my destination is in the ADA service are?
4. Can drivers make a stop between trips?
5. What if I need more assistance getting on the bus?
6. What time does OCPT buses run?
7. Can GoTriangle passes be used on Orange County Public Transportation buses?
8. My driver always arrives early, Can the driver leave me if i'm not ready?

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1. What is your web page address for document research?
2. Can the Register of Deeds conduct a title search of my property?
3. How do I transfer names on a deed?
4. If I lose my original deed, how do I replace it?
5. Where can I get a map of my property?
6. How may I obtain a copy of a PLAT?
7. Where is parking available?
8. What is your address?
9. What are your hours of operation?
10. What are the requirements for obtaining a marriage license?
11. How can I get a copy of my marriage certificate?
12. What are the acceptable forms of identification for a marriage license?
13. How may I obtain a copy of my divorce?
14. What is the fee for a Marriage License?
15. Do I have to make an appointment to apply for a Marriage License?
16. Is it possible to apply for a marriage license in Orange County and get married in another county in North Carolina?
17. What is the valid period of time for the marriage license?
18. Are premarital physical exams required?
19. Whom do I contact regarding a civil ceremony?
20. What is the procedure for changing my name after marriage?
21. How do I register a business name?
22. What are the fees for recording?
23. How do I determine the excise tax on a property?
24. May I obtain a Birth Certificate from your office?
25. How do I obtain an initial appointment or reappointment form for my Notary Public Commission?
26. Do I need an appointment to take my notary oath?

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1. What should I do if I am unable to get to one of the offices to apply?
2. When will my benefits go into my account?
3. I have received my EBT card. How can I get it activated?
4. What is the EBT customer service number?
5. When will my application be completed?
6. When will I receive my EBT card?
7. What do I do if I have a change in my situation?
8. Will I receive a new EBT card each month?
9. What happens if I use the wrong pin number when I am shopping?
10. How can I check my balance on my EBT card?
11. Why didnt I get the full benefits for the month I applied initially?
12. How is the amount of my benefit determined?

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1. What are the income limits for eligibility?
2. Is the countable income used before or after taxes?
3. How old does a child have to be to receive assistance?
4. How does my being pregnant and the waiting list work?
5. Should I put both parents on the waiting list form?
6. If I reside in another county and I am receiving services, can funding be transferred to Orange County?

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1. Where do I pay my water bill?
2. Where can I get my well tested?
3. Can you test my soil?
4. I have found this plant growing in my pond, stream or backyard. Can you tell me what it is?
5. Where do I obtain a Septic Tank Permit?
6. Can you perform a perc test on my site?
7. Where do I obtain a well permit?
8. I am interested in obtaining financial assistance for my farm. Can you help?
9. My class is studying environment, water and soil issues. Can you come and speak with them about the issues facing Orange County?
10. Where can I find historical aerial photos for Orange County?
11. What maps are available for Orange County?
12. Do you have aerial maps for Durham County or other adjoining counties?
13. Where can I find topographical maps of Orange County?
14. What are your office hours?
15. Do you have trees for sale?
16. Do you sell birdhouses?

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1. How do I get a blue recycling cart?
2. How do I get orange recycling bins?

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1. Why did Orange County pass this ordinance?
2. My business isn’t construction, but I still have wood, metal, and / or cardboard in my waste. Do I still need to recycle?
3. What about demolition waste?

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1. Who pays the SWPF?
2. What if I believe the fee is inaccurately assessed and wish to appeal?

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1. Do you collect demographics on patients enrolled in the program?
2. Are clients formally enrolled in your program?
3. Where do you distribute syringes?
4. What do you put in your safe syringe kits?
5. How are syringes returned?
6. Do you require clients to return syringes to receive syringes, i.e., 1:1 syringe return?
7. What training was required for staff?
8. What outcomes data do you track?
9. Did you create a new safety and security policy to include your safe syringe initiative?

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1. I have a question about my address, who do I contact?
2. What is the process for getting a new address assigned for new construction?
3. I would like to place the appropriate address sign for my home, but I am unsure if my address is in compliance. How can I check?
4. How can I check existing street names?
5. My neighborhood is on an un-named private drive with three or more homes, what do I need to do?
6. What about my mailbox?
7. Where can I get an address sign?
8. Where can I get a street sign?
9. My address will be changed, what do I need to do?
10. Does Orange County Emergency Medical Services bill medical insurance?
11. Can I make monthly payments on my account?
12. Can I pay with a credit card?
13. Can I setup my payments through Automated Draft?

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1. I have a question about my address, who do I contact?
2. What is the process for getting a new address assigned for new construction?
3. I would like to place the appropriate address sign for my home, but I am unsure if my address is in compliance. How can I check?
4. How can I check existing street names?
5. My neighborhood is on an un-named private drive with three or more homes, what do I need to do?
6. My address will be changed, what do I need to do?
7. What about my mailbox?
8. Where can I get an address sign?
9. Where can I get a street sign?

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1. I thought this service was covered in my tax bill, no one ever told me there was a charge.
2. Does Orange County Emergency Medical Services bill medical insurance?
3. What if the insurance information was not given at the time of service?
4. What if I never received a bill for this service? I did not realize there was a charge.
5. Will you file with my insurance company for this bill?
6. Why did my insurance company mail the check to me?
7. What if I gave my insurance information at the hospital and the insurance paid them. Why did you not file with my insurance?
8. This is a Workman’s Compensation claim. Why are you billing me?
9. How much time will Orange County EMS allow me to pay my ambulance bill?
10. Can I make monthly payments on my account?
11. What if I want to dispute the charges or services?
12. The last time I was transported the charge was different. Why did this transport cost more?
13. What are your fees for the level of service provided?
14. Where should I mail my payment?
15. Who do I make the check payable to?
16. Can I pay with a credit card?
17. Can I setup my payments through Automated Draft?
18. Will my credit be affected if I fail to pay this bill?
19. Do you offer discounts?
20. What if I can not pay the bill?
21. What if I did not call the ambulance, but was transported. Am I responsible for the bill?
22. Does Medicare pay for ambulance transportation?
23. What if I was not transported?
24. Does Medicare pay for non-transports?
25. What information is required by Orange County EMS before Medicare can be filed?
26. Does Medicare pay this service in full?
27. What if Medicare denies my claim? What options do I have?
28. Does Orange County EMS file supplemental insurance?
29. Can Orange County use legal measures to collect my Ambulance Fee?
30. What is the garnishment process?
31. How can I stop the garnishment process once it has begun?
32. What happens if there is an overpayment on my account?
33. How long does a refund take to receive?
34. What if I do not have insurance?
35. What if my bill is related to a traffic accident?
36. What methods of payment do you accept?
37. What is your physical location?
38. What if I move? Am I responsible if I do not receive a bill?

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1. What if my house is still under construction?
2. Why do we have revaluation?
3. How are revaluation values determined?
4. How do I request a review of my revaluation estimate?
5. How do I qualify for an exemption for the elderly and disabled?
6. What is the "Use Program," and how do I qualify?
7. What if I own a licensed (tagged) motor vehicle?
8. What if I own an unlicensed (untagged) motor vehicle or single wide mobile home?

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1. Where can I find information on properties?
2. Where can I find a property by its address?
3. How can I get a map of my property?
4. How do I find / determine who controls zoning for a particular property / parcel / lot?
5. How can I get GIS map coverages (layers)?
6. How can I get a map of the County
7. How can I get a new address for my property? Who do I contact if my address is not showing in the Address search list?
8. How can I find information on properties?
9. Where can I find a property by its address?
10. How can I get a map of my property?
11. How do I find / determine who controls zoning for a particular property / parcel / lot?
12. How can I get GIS map coverages (layers)?

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1. What is a revaluation?
2. Why have a revaluation?
3. Will all property values change during a revaluation?
4. Why appraise at market value?
5. When does the revaluation take effect?
6. Who will do the work of reviewing properties for the revaluation?
7. When can I find out my new tax assessment?
8. Will my taxes change as a result of revaluation?
9. How are market values determined?
10. What if I disagree with my new tax assessment?

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1. Does Orange County sell Tax Lien Certificates?
2. Is there a list of pending foreclosures for interested buyers?
3. Can you pay someone's delinquent taxes and become the owner of the property?
4. How often do you have foreclosures?
5. What is the procedure during the foreclosure?
6. Does a property have to be delinquent for multiple years to be subject to foreclosure?
7. What type of deed will I receive if I am the purchaser at a tax foreclosure sale?

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1. I can not pay my taxes on time. What happens now? What options do I have?
2. Why did I get a tax bill for my real property if I have an escrow account with my mortgage company?
3. What is the Solid Waste Programs Fee (SWPF) that I see on my real property tax bill?
4. What is the Chapel Hill Stormwater Management fee on my real property tax bill?
5. What is the Hillsborough Stormwater Management Fee on my property tax bill?
6. When will my mortgage company pay my tax bill?
7. When are my real and personal property taxes due?
8. I sold my house a few months ago. Why did I get the bill instead of the new owner?
9. I have paid my tax bill and I have received a past due notice in the mail. Why did this happen?
10. I have filed for bankruptcy protection under Chapter 13. Do I still have to pay the new tax bill I received?
11. I have received notice from my bank that the check I wrote to the tax office was returned for non-sufficient funds. What happens now?
12. What do I have to do if I want to move my mobile home?
13. When will I get my income tax refund?
14. Are the city and county property taxes I pay deductible on my state or federal income tax return?

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1. What is Gap Property Tax Notice?
2. Why am I receiving this Gap Property Tax Bill?
3. How does the Gap Property Tax differ from the property taxes that I paid when I renewed my vehicle?
4. How is the value of the Gap Tax determined?
5. Can I appeal the Gap Property Tax bill?
6. When is the Gap Property Taxes due?
7. When does the interest start to accrue on the Gap Property Tax?
8. What if I do not pay my Gap Property Tax bill?

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1. What is Business Personal Property?
2. How do I get a Business Listing Form?
3. How do I submit my Business Listing Form?
4. Can I request a Listing Extention?
5. What if I want to open a Business in Orange County?
6. What should I do if I am selling and or closing my business in Orange County?

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1. How can farms benefit from becoming a Voluntary Agricultural District?
2. How can a farm become a Voluntary Agricultural District?
3. What is the Agricultural Preservation Board?
4. How did the Voluntary Agricultural District Program Begin?