You can call customer service at 888-622-7328. A recorded message with instructions will ask you to enter the card number, then your social security number then 4 digits to be used as your pin number (your choice). At this time, the procedure for individuals without a social security number is to use their birth date. It is recommended that at least temporarily, those without socials should come in and activate the card in the DSS office.
f you have additional questions or problems, just bring your EBT card and some form of identification (a picture I.D. is preferred) to our office. You will receive training on how to use your EBT card and you must have a personal identification number (PIN) to activate your card. After your training class we will assist you in activating your card.