What if I need more assistance getting on the bus?

All customers have the right to travel with a personal care assistant (PCA) and should indicate their intent to do so when making a reservation. Some people have a level of disability that necessitates their use of a PCA. Customers who cannot travel safely or comfortably without being accompanied by or met by a PCA must understand that Orange County Public Transportation drivers cannot fulfill PCA duties. Some duties that may be performed by a PCA but not by a Orange County Public Transportation driver include and are not limited to:

  • Assisting a customer in removing a jacket.
  • Repositioning a customer in a wheelchair.
  • Providing physical support for a customer to walk between the vehicle and the outermost exterior door of the pick-up or destination.
  • Assisting a customer with changing oxygen canisters.
  • Traveling with or meeting a customer who cannot be left unattended at the destination.
  • Traveling with customers who cannot be left unattended for a brief time on a Orange County Public Transportation vehicle without risk to themselves or others.
  • Assisting a customer who travels with a service animal but cannot board or disembark that animal from the vehicle without assistance.
  • Unlocking and/or opening the door to a customer's private residence.
  • Assisting a customer using a wheelchair in navigating up or down any steps or curbs to or from the Orange County Public Transportation vehicle.
  • Operating the controls of an electronically operated mobility device.

Show All Answers

1. How much does it cost to ride OCPT routes?
2. I receive Medicaid, how do I schedule a trip?
3. How do I know if my destination is in the ADA service are?
4. Can drivers make a stop between trips?
5. What if I need more assistance getting on the bus?
6. What time does OCPT buses run?
7. Can GoTriangle passes be used on Orange County Public Transportation buses?
8. My driver always arrives early, Can the driver leave me if i'm not ready?