I receive Medicaid, how do I schedule a trip?

Steps to booking a Medicaid trip:

  1. Call the Department of Social Services(DSS) at 919-245-2774 and leave a voicemail detailing your NEMT transportation request. 
    • OCPT does not schedule Medicaid trips only DSS can schedule your Medicaid transportation.
  2. Reservations for transportation should be made at least 2 days in advance of the requested trip date
  3. DSS will book the reservation with the appropriate transportation provider which may include OCPT.
  4. OCPT will call the day before your appointment to confirm your pick up time and trip destination.
  5. On the day of your trip, remember to give your OCPT driver the filled out Medicaid Transportation Verification of Receipt of Medicaid Covered Service form.

Show All Answers

1. How much does it cost to ride OCPT routes?
2. I receive Medicaid, how do I schedule a trip?
3. How do I know if my destination is in the ADA service are?
4. Can drivers make a stop between trips?
5. What if I need more assistance getting on the bus?
6. What time does OCPT buses run?
7. Can GoTriangle passes be used on Orange County Public Transportation buses?
8. My driver always arrives early, Can the driver leave me if i'm not ready?