Medicare Assistance

The Seniors’ Health Insurance Information Program (SHIIP) provides free, unbiased education and assistance with Medicare. We can help you understand when and how to enroll, how to choose between the different Medicare options, and how to read your Medicare statements. We offer classes and one-on-one counseling appointments. 

MEDICARE OPEN ENROLLMENT OCTOBER 15 - DECEMBER 7: Many seniors can save money by switching plans – sometimes as much as $500 or even more. But you have to switch during Open Enrollment. We recommend that every senior review their Medicare Plans each year. You can meet with a certified counselor for free and unbiased assistance in reviewing your options. 


This year we are offering two appointment options:

  • In-Person appointments at either the Seymour Center in Chapel Hill or the Passmore Center in Hillsborough.  You will meet with a certified counselor in a large room reserved just for you to allow for social distancing.  You must wear a mask at all times.  Appointments generally last 60-90 minutes.
  • Online appointments are available via Zoom video chat.  You must provide an email and will receive a link to join the Zoom meeting the day prior.  Appointments generally last between 1 and 2 hours. 

For both types of appointments, please review these SHIIP Appointment Instructions.  Make an appointment by clicking the Book Now Button below or calling us at 919-245-4274. 

Book Now Form Website

You can also contact the North Carolina Department of Insurance for immediate assistance with all types of Medicare issues over the telephone. You can reach them 8am-5pm Monday through Friday at 1-855-408-1212.  Additional information about all parts of Medicare are available on their website