Passenger Rights

Passenger Rights:

  • Riders are entitled to ride in a comfortable, clean, and safe vehicle which is free from food and drink items 
  • Riders are entitled to be treated courteously and respectfully by the Orange Bus driver and by other riders
  • Riders should expect the driver to drive the route that will eliminate unnecessary miles
  • Your driver must be licensed, obey all traffic laws, and drive at a speed that is comfortable to you and other passengers
  • For a copy of Orange County Public Transportation Riders guide Click Here 

Comments and Complaints:

  • All comments and complaints may be submitted by calling (919)-245-2008 or by emailing
  • All comments will be responded to within one week.  
  • All feedback is kept confidential.

*TDD/TTY Services Dial (919)644-3045*