MOD (Mobility On Demand) Service

Dark gray Chrysler Pacifica Van with MOD logo

Starting Friday, March 5, 2021!

MOD Hours:
Friday: 5 pm-9 pm
Saturday 9 am-5 pm

Cost:
$5 per trip; must be paid in advance, no cash or passes accepted

Frequently Asked Questions (FAQs)

Orange County Public Transportation 
Main Page

Physical Address:
600 NC Highway 86 N
Hillsborough, NC 27278

Mailing Address
P.O. Box 8181
Hillsborough, NC 27278


Questions?
Call 919-245-2008 or reach out to our Commuter Options Coordinator, Brandi Beeker919-530-9137

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Orange County Public Transportation Announces On-Demand Ride Service Starting Friday, March 5

Pilot program lets Hillsborough residents and visitors request on-demand ride service via smartphone app, website, or by calling OCPT at 919-245-2008


OCPT is expanding its service with MOD, a new travel option that will pick up and drop off riders within Hillsborough's town limits with service to the Eubanks Park-and-Ride in Chapel Hill. MOD will cost $5 per trip and will be available Fridays after 5 p.m. and Saturdays from 9 a.m. to 5 p.m. 

Read the Announcement for details.

How to Request MOD by Calling

  • Call OCPT at 919-245-2008. Staff will be available Monday through Friday from 8 a.m. to 5 p.m.
  • For future and same-day requests only on the days MOD is in service, staff will be available by phone Fridays from 5 p.m. to 9 p.m. and Saturdays from 9 a.m. to 5 p.m. 
  • Tell the dispatcher where you would like to be picked up and where you're going. Please have a complete address (street number, street name) and connecting/cross streets available to help us ensure the MOD van knows where it's going.
  • Have your credit/debit card ready to make payment for your MOD ride over the phone. The dispatcher will need the card number, expiration date, CSV code (security code on the back of the card) and your full name as it appears on the card.

How to Request MOD Through the TransLoc App

  • Download the TransLoc app to your mobile device
  • Open the app to see which services are available to you
  • Enter your destination and book a ride through the OnDemand service

Learn more about the TransLoc mobile app in this brochure.

How to Request a Ride Through TransLoc OnDemand Website

  • Visit http://ondemand.transloc.com/ and click on "Sign up" to set up an account if needed
    • You will need to provide your first and last name, your phone number, and a password when setting up your account
  • Select Orange County Transportation Services as your agency, then "Book a Ride" 
  • If you want to get picked up as soon as possible, select "Next Available." If you want MOD to arrive at a specific time or a future date, select "Specify time"
  • Enter your pick up and drop off address and adjust the marker on the map as appropriate
  • Enter the number of passengers that will be riding (1 if it's just you) and let us know if you require wheelchair accessibility
  • Click Schedule Ride to complete your request

FREQUENTLY ASKED QUESTIONS

How do I request MOD services?

There are three ways you can request MOD, just pick the one that works best for you.

  1. TransLoc app, https://transloc.com/app/
  2. TransLoc website, http://ondemand.transloc.com/ 
  3. Call 919-245-2008

What is MOD?

MOD stands for "Mobility On Demand," meaning the ride comes when you request it. Similar to a taxi or services provided by Uber/Lyft, when MOD is in service you’ll be able to request a ride within the service area by using the TransLoc app, by calling OCPT at 919-245-2008, or by visiting http://ondemand.transloc.com.

Read the Announcement for more details.

How much does it cost to ride MOD?

$5 per trip and you can bring a travel companion with you at no additional cost.

Can I pay cash when MOD van arrives?

No, MOD fare must be paid in advance over the phone, through the app, or on the TransLoc website. MOD drivers cannot accept cash. 

Is MOD being launched as a pilot project? 

Yes, when MOD service starts Friday, March 5, 2021 it will run through September 4, 2021 as six-month pilot project. If the pilot is successful, MOD's hours and service areas could be expanded. 



What precautions are being taken to reduce risk associated with COVID-19?

All passengers and operators must wear a mask that covers both the mouth and the nose at all times. We also ask that passengers travel with companions that reside within their household and to refrain from using MOD if they aren't feeling well. MOD operators are monitored for illness and will also sanitize the vehicle between MOD trips.

Are MOD vans accessible?

The MOD vans can accommodate 1 passenger with a large wheelchair, plus a companion.  

Why does MOD run only run two days a week? 

We are launching MOD to meet our riders' requests for service that runs later than 5 p.m. and on the weekends. OCPT currently operates fixed routes (buses that run on a fixed schedule and route) and demand-response service Monday through Friday from 8 a.m. to 5 p.m., with limited transit service on Saturdays and on holidays to Carrboro Dialysis Center only.

How many people can a MOD van accommodate?

Our MOD vehicles are Chrysler Pacifica minivans. They seat up to three passengers with one in front, two in back. The MOD van can accommodate one passenger with large wheelchair plus a travel companion.

Where will MOD service be available? 

During the pilot phase, MOD will operate within Hillsborough's town limits and will also serve the Eubanks Park-and-Ride in Chapel Hill. 

I have a question that's not answered in the FAQs, who should I talk to?

Contact Brandi Beeker, our OCCO Program Coordinator, at bbeeker@orangecountync.gov or 919-530-9137