What if the insurance information was not given at the time of service?

If the information is not collected during your initial contact with EMS personnel, you will receive a statement of charges from Orange County EMS along with a patient insurance form (PDF). You are encouraged to complete this form so we will have all the pertinent information needed to file your claim correctly. Please include the following information: The policy number, subscriber identification number, group number, insured name and complete mailing address of the insurance company. 

Please mail, fax or email the completed form to our office promptly as this information is time sensitive. Please mail your completed form to the address found on top of the document. If you prefer, you may fax your form to 919-644-3091 or email the Tax Office an electronic copy. If insurance information is not provided within 6 months of the date of service, we may not be able to file your insurance due to timely filing limitations.

Show All Answers

1. I thought this service was covered in my tax bill, no one ever told me there was a charge.
2. Does Orange County Emergency Medical Services bill medical insurance?
3. What if the insurance information was not given at the time of service?
4. What if I never received a bill for this service? I did not realize there was a charge.
5. Will you file with my insurance company for this bill?
6. Why did my insurance company mail the check to me?
7. What if I gave my insurance information at the hospital and the insurance paid them. Why did you not file with my insurance?
8. This is a Workman’s Compensation claim. Why are you billing me?
9. How much time will Orange County EMS allow me to pay my ambulance bill?
10. Can I make monthly payments on my account?
11. What if I want to dispute the charges or services?
12. The last time I was transported the charge was different. Why did this transport cost more?
13. What are your fees for the level of service provided?
14. Where should I mail my payment?
15. Who do I make the check payable to?
16. Can I pay with a credit card?
17. Can I setup my payments through Automated Draft?
18. Will my credit be affected if I fail to pay this bill?
19. Do you offer discounts?
20. What if I can not pay the bill?
21. What if I did not call the ambulance, but was transported. Am I responsible for the bill?
22. Does Medicare pay for ambulance transportation?
23. What if I was not transported?
24. Does Medicare pay for non-transports?
25. What information is required by Orange County EMS before Medicare can be filed?
26. Does Medicare pay this service in full?
27. What if Medicare denies my claim? What options do I have?
28. Does Orange County EMS file supplemental insurance?
29. Can Orange County use legal measures to collect my Ambulance Fee?
30. What is the garnishment process?
31. How can I stop the garnishment process once it has begun?
32. What happens if there is an overpayment on my account?
33. How long does a refund take to receive?
34. What if I do not have insurance?
35. What if my bill is related to a traffic accident?
36. What methods of payment do you accept?
37. What is your physical location?
38. What if I move? Am I responsible if I do not receive a bill?