Frequently Asked Questions

Please contact Jamael Wiley directly for any and all issues related to Transit Services. You can reach him by phone at (919) 245-2006 or email him at jwiley@orangecountync.gov

Please contact the Transportation Department for any and all concerns and feedback.  We can be reached by phone at (919) 245-2008 or by email at transportationinput@orangecountync.gov

MOD stands for "Mobility On Demand," meaning the ride comes when you request it. Similar to a taxi or services provided by Uber/Lyft, when MOD is in service you’ll be able to request a ride within the service area by using the TransLoc app, by calling OCPT at 919-245-2008, or by visiting http://ondemand.transloc.com.

Read the Announcement for more details.

Hillsborough Circulator 

• 7:00 a.m. - 5:00 p.m. Monday - Friday
• Click here for route map

Orange - Chapel Hill Connector 

• 8:30 a.m. - 4::30 p.m. Monday - Friday
• Click here for route map

Orange - Alamance Connector 

• 10:00 a.m. - 3:00 p.m. Monday - Friday
• Click here for route map

Demand Response Services 

• 8:00 a.m. - 4:30p.m Monday - Friday

Orange County, including Mebane, Hillsborough, Chapel Hill and Carrboro. Route maps are available on the Orange Public Transportation page, or by emailing Orange Public Transportation.

Go to GoTriangle for advice on the best public transportation connections to your destination within the Triangle including Durham, Raleigh and surrounding areas.

• Fixed routes and MOD are open to the general public
• Demand Response, please apply through certification process on the website or by emailing the Department.  
• Medicaid and Work First transportation pre-qualifications are made through the Orange County Department of Social Services 

Fixed Route Service:

Hillsborough Circulator 

• Fare Free

Orange - Chapel Hill Connector and Orange -Alamance Connector

• $2 General Public (one -way)
• $1 Children ages 6-12
• Fare Free to seniors (60+), children (0-5), and persons with disabilities* 

Demand Response Service:

Elderly and Disabled Transportation Assistance Program

• $3 (one-way); $6 (round-trip)

Rural General Public

• 12.75 (one-way); 25.50 (round-trip)

*Must be ADA certified with OCPT or show valid certificate from another transit agency.

Passengers must pay at the time of their trip (when they board the bus, please have exact change when using cash or coin). OCPT may introduce new fare media, look for more details to come in the near future.

Eating, drinking and smoking are prohibited on Orange Buses. Animals are prohibited from Orange Bus vehicles with the exception of service animals. Firearms/weapons are prohibited from Orange Bus and any Orange County facility. There are no bathroom facilities on the Orange Bus. Orange Bus is not responsible for lost items. We will, however, retain items for pick-up if found on the vehicles.

Orange County Public Transportation provides paratransit service to locations within 3/4 mile of fixed-route transit services during the same hours that fixed-route services are available. Please check with our dispatcher at 919-245-2008 to verify if your destination is in the service area

No, drivers cannot make stops between trips. For the safety of the drivers and customers, personal stops are not allowed. If you request to leave the vehicle before reaching your scheduled destination, your trip will end at that location.

All customers have the right to travel with a personal care assistant (PCA) and should indicate their intent to do so when making a reservation. Some people have a level of disability that necessitates their use of a PCA. Customers who cannot travel safely or comfortably without being accompanied by or met by a PCA must understand that Orange County Public Transportation drivers cannot fulfill PCA duties. Some duties that may be performed by a PCA but not by a Orange County Public Transportation driver include and are not limited to:

• Assisting a customer in removing a jacket.
• Repositioning a customer in a wheelchair.
• Providing physical support for a customer to walk between the vehicle and the outermost exterior door of the pick-up or destination.
• Assisting a customer with changing oxygen canisters.
• Traveling with or meeting a customer who cannot be left unattended at the destination.
• Traveling with customers who cannot be left unattended for a brief time on a Orange County Public Transportation vehicle without risk to themselves or others.
• Assisting a customer who travels with a service animal but cannot board or disembark that animal from the vehicle without assistance.
• Unlocking and/or opening the door to a customer's private residence.
• Assisting a customer using a wheelchair in navigating up or down any steps or curbs to or from the Orange County Public Transportation vehicle.
• Operating the controls of an electronically operated mobility device.

All passes that are honored are listed on the GoTriangle website. Passes may be purchased online or by contacting TTA at 919-549-9999.

If your driver arrives before the pick-up window begins, he or she is only required to wait five minutes into the pick-up window. For example, if your pick-up window is from 7:45 to 8:15 a.m. and the driver arrives at 7:45 or earlier, you must present yourself for boarding by 7:50 a.m. You are not required to board the vehicle until the pick-up window begins, but you may board the vehicle early if you wish.