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1. Who do I contact to share my concerns on the transit service or transportation projects?

Please contact Nishith Trivedi directly for any and all issues related to transit services or transportation projects. You can reach him by phone at (919) 245-2007 or email him at ntrivedi@orangecountync.gov.

2. What is MOD?

MOD stands for "Mobility On Demand," meaning the ride comes when you request it. Similar to a taxi or services provided by Uber/Lyft, when MOD is in service you’ll be able to request a ride within the service area by using the TransLoc app, by calling OCPT at 919-245-2008, or by visiting http://ondemand.transloc.com.

Read the Announcement for more details.

Find out more about MOD

3. What time do OCPT buses run?

Hillsborough Circlator 

• 8am - 5pm Monday - Friday
• Click here for route map

Orange - Chapel Hill Connector 

• 9:45am - 3:50pm Monday - Friday
• Click here for route map

Orange - Alamance Connector 

• 10am - 3pm Monday - Friday
• Click here for route map

Demand Response Services 

• 8am - 5pm Monday - Friday

4. Where does the Orange County Transit bus go?

Orange County, including Mebane, Hillsborough, Chapel Hill and Carrboro. Route maps are available on the Orange Public Transportation page, or by emailing Orange Public Transportation.

Go to GoTriangle for advice on the best public transportation connections to your destination within the Triangle including Durham, Raleigh and surrounding areas.

5. Who can ride the bus?

• Fixed routes and MOD are open to the general public
• Demand Response, please apply through certification process on the website or by emailing the Department.  
• Medicaid and Work First transportation pre-qualifications are made through the Orange County Department of Social Services 

6. How much does it cost to ride OCPT routes?

Fixed Route Service:

Hillsborough Circulator 

• Fare Free

Orange - Chapel Hill Connector and Orange -Alamance Connector

• $2 General Public (one -way)
• $1 Children ages 6-12
• Fare Free to seniors (60+), children (0-5), and persons with disabilities* 

Demand Response Service:

Elderly and Disabled Transportation Assistance Program

• $3 (one-way); $6 (round-trip)

Rural General Public

• 12.75 (one-way); 25.50 (round-trip)

*Must be ADA certified with OCPT or show valid certificate from another transit agency.

Passengers must pay at the time of their trip (when they board the bus, please have exact change when using cash or coin). OCPT may introduce new fare media, look for more details to come in the near future.

7. What are the rules for riding the bus?

Eating, drinking and smoking are prohibited on Orange Buses. Animals are prohibited from Orange Bus vehicles with the exception of service animals. Firearms/weapons are prohibited from Orange Bus and any Orange County facility. There are no bathroom facilities on the Orange Bus. Orange Bus is not responsible for lost items. We will, however, retain items for pick-up if found on the vehicles.

8. I receive Medicaid, how do I schedule a trip?

Steps to booking a Medicaid trip:

1. Call the Department of Social Services(DSS) at 919-245-2774 and leave a voicemail detailing your NEMT transportation request. 
   • OCPT does not schedule Medicaid trips only DSS can schedule your Medicaid transportation.
2. Reservations for transportation should be made at least 2 days in advance of the requested trip date
3. DSS will book the reservation with the appropriate transportation provider which may include OCPT.
4. OCPT will call the day before your appointment to confirm your pick up time and trip destination.
5. On the day of your trip, remember to give your OCPT driver the filled out Medicaid Transportation Verification of Receipt of Medicaid Covered Service form.

9. How do I know if my destination is in the ADA service are?

Orange County Public Transportation provides paratransit service to locations within 3/4 mile of fixed-route transit services during the same hours that fixed-route services are available. Please check with our dispatcher at 919-245-2008 to verify if your destination is in the service area

10. Can drivers make a stop between trips?

No, drivers cannot make stops between trips. For the safety of the drivers and customers, personal stops are not allowed. If you request to leave the vehicle before reaching your scheduled destination, your trip will end at that location.

11. What if I need more assistance getting on the bus?

All customers have the right to travel with a personal care assistant (PCA) and should indicate their intent to do so when making a reservation. Some people have a level of disability that necessitates their use of a PCA. Customers who cannot travel safely or comfortably without being accompanied by or met by a PCA must understand that Orange County Public Transportation drivers cannot fulfill PCA duties. Some duties that may be performed by a PCA but not by a Orange County Public Transportation driver include and are not limited to:

• Assisting a customer in removing a jacket.
• Repositioning a customer in a wheelchair.
• Providing physical support for a customer to walk between the vehicle and the outermost exterior door of the pick-up or destination.
• Assisting a customer with changing oxygen canisters.
• Traveling with or meeting a customer who cannot be left unattended at the destination.
• Traveling with customers who cannot be left unattended for a brief time on a Orange County Public Transportation vehicle without risk to themselves or others.
• Assisting a customer who travels with a service animal but cannot board or disembark that animal from the vehicle without assistance.
• Unlocking and/or opening the door to a customer's private residence.
• Assisting a customer using a wheelchair in navigating up or down any steps or curbs to or from the Orange County Public Transportation vehicle.
• Operating the controls of an electronically operated mobility device.

12. Can GoTriangle passes be used on Orange County Public Transportation buses?

All passes that are honored are listed on the GoTriangle website. Passes may be purchased online or by contacting TTA at 919-549-9999.

13. My driver always arrives early, Can the driver leave me if i'm not ready?

If your driver arrives before the pick-up window begins, he or she is only required to wait five minutes into the pick-up window. For example, if your pick-up window is from 7:45 to 8:15 a.m. and the driver arrives at 7:45 or earlier, you must present yourself for boarding by 7:50 a.m. You are not required to board the vehicle until the pick-up window begins, but you may board the vehicle early if you wish.