Show All Answers

1. What is the Applicant Portal?

The Orange County Housing Authority has implemented the Applicant Portal as a secure, web-based tool for applicants to access, update, and view their Wait List information as supplied through a pre-application. The Applicant Portal is accessible at https://orangecountync.myhousing.com/Account/Login.

2. How do I create an account?

First select “Register” from the Applicant Portal home page. Enter applicant’s First Initial, Last Name, and Date of Birth - then click the Continue button. If successful, you will be prompted to enter the applicant’s Confirmation ID #. Fill in all of the required information – email address, password, and preferred language. If successful, the screen will display “Registration Complete!”

3. What if I receive an error message?

Please follow instructions that are displayed to correct any issues.

4. How do I reset or change my password?

To reset your password select the “Forgot Password” link on the Applicant Portal home page. Enter either your username or email address, encryption code, and then select “Send Password”.  A new password will be sent to the email address on file.

Your password can be changed at any time. Log into your Applicant Portal account and select “Change Password” from the menu at the top of the screen. Enter your old password followed by your new password twice and click “Save”. Your password reset will take effect immediately.

5. I know my password but I cannot login, what do I do?

If you are having this issue, there is a good chance that you have been locked out of your account. The Applicant Portal will automatically lock the account after five (5) failed log-in attempts. To unlock your account, please email the Housing Authority at OCHAWaitingListInquiries@orangecountync.gov.

6. How do I update my email address in the Applicant Portal?

You can change your email address at any time. Log into your Applicant Portal account and select “Change Email” from the menu at the top of the screen. Enter your new email address twice and click “Save”. Your email address change will take effect immediately.

7. How do I know what position I am on the Wait List?

After logging in to the Applicant Portal, select “My Waiting List” from the menu of the left. You will see information for each Wait List you are currently on and the position number by bedroom size for each.

8. How do I know what preferences I have assigned to my application?

After logging in to the Applicant Portal, select “My Waiting List” from the menu on the left. There is a small magnifying glass/icon to the left of each Wait List. Click on this image to see the preferences applied to each Wait List. If no preferences are applied, the screen will say “No records to display”.

9. How will I know when I am drawn from the Wait List?

When your name has reached the top of one of the Wait List, you will receive a letter via email or mail informing you of this event. It is critical you keep your email and mailing address current. Correspondence that is returned to OCHA marked as “unknown”, “return to sender”, “forwarding address unknown”, or “no such address” will result in an applicant’s removal from the prospective Waiting List.

10. How do I update or change my information?

After logging in to the Applicant Portal, select “Create Request” from the menu on the left. Then select the type of request you would like to make from the drop down menu. The form will display on the screen. Complete the form and click “Save”. Your request should be completed.

The following changes can be made in the Applicant Portal:

• Change mailing address
• Change phone number
• Remove from Wait List

Please allow up to twenty-four (24) hours for the system to reflect any changes that you make.

11. How do I check the status of a request?

After logging in to the Applicant Portal, select “View Requests” from the menu on the left.

12. When I try to change my personal information, nothing happens.

If you are having this issue, it is likely that your computer is blocking the pop-up window. To work around this, select “Create Request” from the menu on the left. Then select the type of request you would like to make from the drop down menu. The form will display on the screen. Complete the form and click “Save”. Your request should be completed.