I have received my EBT card. How can I get it activated?


You can call customer service at 888-622-7328. A recorded message with instructions will ask you to enter the card number, then your social security number then 4 digits to be used as your pin number (your choice). At this time, the procedure for individuals without a social security number is to use their birth date. It is recommended that at least temporarily, those without socials should come in and activate the card in the DSS office.

Additional Assistance

f you have additional questions or problems, just bring your EBT card and some form of identification (a picture I.D. is preferred) to our office. You will receive training on how to use your EBT card and you must have a personal identification number (PIN) to activate your card. After your training class we will assist you in activating your card.

Show All Answers

1. What should I do if I am unable to get to one of the offices to apply?
2. When will my benefits go into my account?
3. I have received my EBT card. How can I get it activated?
4. What is the EBT customer service number?
5. When will my application be completed?
6. When will I receive my EBT card?
7. What do I do if I have a change in my situation?
8. Will I receive a new EBT card each month?
9. What happens if I use the wrong pin number when I am shopping?
10. How can I check my balance on my EBT card?
11. Why didnt I get the full benefits for the month I applied initially?
12. How is the amount of my benefit determined?