The Family Success Alliance helps families get the support they need to thrive. We partner with local organizations to help families find education, health care, and housing.
Anyone in Orange County whose income is below the federal poverty level can use our services. Learn more about income levels (PDF) .
On this page
Navigators program: Home visits and support
We work with Orange County families who have children from birth through age 18 and who qualify for Free and Reduced Lunch. Family Navigators visit families in their homes to learn about their strengths and challenges. Based on each family’s goals and needs, navigators help them find support and build connections. Families can stay in the program for as long as they need.
Connections program: Community information and resources
The Connections Program helps families find resources quickly. After someone joins the program, staff share updates about community resources, events, and programs. If a family has a crisis, staff connect them with the right community contact.
The program has helped me connect to extracurricular activities for my children to keep them busy, especially during the summer. This has allowed me to continue working.
— Connections participant
How to apply for our services
Fill out the application below.
FSA application in English | Solicitud de FSA en español
Opens the FSA application in a new tab (external Microsoft form).
Abre la solicitud de FSA en una nueva pestaña (formulario externo).
If you have questions or would like us to mail an application to you, contact:
Erika Cervantes, Connections Staff
Phone, text, or WhatsApp: (984) 209-3723
Email: ecervantesmunoz@orangecountync.gov
The Family Success Alliance Community Council includes members from Chase Park/Elliot Woods and The Timbers. Members also come from Ridgewood, Rocky Brook, Alice Loop, and Joppa Oaks mobile home parks. The council meets throughout the year to improve life in these neighborhoods. Many council members speak Spanish.
Partner organizations and community resources
We work with many local groups to provide services and resources, including:
- Alliance Health — Mental health, substance use, and disability services for people with Medicaid or no insurance. 24/7 Access Line800-510-9132.
- Boomerang — Programs for middle and high school students on short-term suspension.
- Chapel Hill-Carrboro City Schools
- Chapel Hill Public Library — Free accounts and programs
- Chapel Hill-Carrboro Public School Foundation — Supports student success and teacher development
- Child Care Services Association — Helps families find child care and supports early education
- Compass Center — Career support, financial education, domestic violence resources, and youth health programs
- Family Reading Partners — Provides books and parent education to encourage reading with young children
- 4-H of Orange County — Youth programs for ages 5–18
- El Centro Hispano — Programs for Latino families
- El Futuro — Bilingual mental health and substance use treatment
- EmPOWERment, Inc. — Housing support, youth internships, and small business education
- Grow Your World — Mentorship, tutoring, and arts programming for grades 5–12
- Hope Renovations — Trades training for women and home repairs for older adults
- KidScope — Early childhood mental health services and inclusive childcare
- Orange County Department of Social Services — Economic support and crisis services. Find office locations.
- Orange County Housing Department — Housing assistance Contact: housinghelp@orangecountync.gov or (919) 245-2655
- Orange County Literacy Council — Free reading, writing, math, and English instruction. GED preparation
- Orange County Partnership to End Homelessness
- Orange County Partnership for Young Children — Supports early learning
- Orange County Public Library — Free accounts and programs
- Orange County Schools
- Safe Kids Orange County — Childhood injury prevention
- SKAJAJA Fund — Supports extracurricular activities and leadership programs
Our vision, mission, core values, and equity lens
Vision: Creating opportunities for Orange County’s most vulnerable residents to reach their fullest potential through family support services.
Mission: The Family Success Alliance bridges the gap between families, communities, and partners to ensure equitable access to services by navigating systems, empowering families, and promoting self-sufficiency.
Core values: Educate, connect, collaborate, advocate, and empower.
Equity lens: We are committed to applying a racial equity lens. All staff receive training, and we continually improve how we use data and use the community to make our decisions.